LOCAL OFFICE MANAGER AT THE HOME AFFAIRS

POST NO 1 : LOCAL OFFICE MANAGER
SALARY LEVEL : A basic salary of R417 552 to R491 847 per annum (Level 10). In addition, a range of
competitive benefits are offered.
CENTRE : Northern Cape: Local Office Medium: De Aar (1 Post)
REF NO HRMC 2/18/1a
CENTRE : Limpopo: Local Office Medium: Seshego (1 Post)
REF NO HRMC 2/18/1b
CENTRE : Northern Cape: Local Office Medium: Prieska (1 Post)
REF NO HRMC 2/18/1c
REQUIREMENTS : • A relevant qualification at NQF level 6 in Public Management and Administration or
Social Science is required as recognised by SAQA plus 2-3 years’ experience in a
Customer Service management environment of which 2 years must be at a supervisory
level and/or a Grade 12 Certificate as recognised by SAQA plus five years’ experience in
a Customer Service management environment with 2 years supervisory experience• A
post graduate qualification will be added advantage. •Knowledge of workflow planning
and capacity planning • Knowledge of Civic Services Regulations, the Immigration Act
and Refugee Act will be an added advantage • Knowledge and understanding of the
Public Service prescripts and the South African Constitution • Experience in resource
management as well as understanding of Human Resources legislations and prescripts •
Knowledge of the Occupational Health and Safety Act • Experience in Financial
Management as well as understanding of the Public Finance Management Act (PFMA)
and Treasury Regulations • Computer literacy with working knowledge of Ms Word, Ms
Excel and Ms PowerPoint • A valid driver’s licence • Willingness to work extended hours
(including weekends, holidays and shifts) are required.
DUTIES : The successful candidate will be responsible for, amongst others, the following specific
tasks:
• Manage and oversee the provision of DHA products and services to members of the
public • Manage effective operations within a Medium Office • Develop and maintain an
operational plan complemented by action plans for service delivery in the Office • Provide
inputs and advice on policy development and ensure the effective implementation thereof
• Revisit, review and streamline all processes to ensure accuracy and efficiency in
providing Civic and Immigration services • Develop, interpret and manage statistical
information on service standards, throughout times, bottlenecks, volumes and error rates
• Ensure the effective and uniform implementation of Standard Operating Procedures •
Ensure sound financial and revenue management within the Office in line with the PFMA
and Treasury Regulations • Provide inputs into the IS infrastructure planning and
management and ensure effective implementation • Ensure effective risk and compliance
management by physically inspecting and conducting office based auditing of procedures
and controls • Establish and manage relationships with all relevant stakeholders to
support service delivery in the office • Attend to and ensure resolution of enquiries and/or
complaints. Good governance and administration process implementation at the local
office(s).
ENQUIRIES : Northern Cape: Ms S Botha, Tel No: (053) 807 6700
: Limpopo: Mr LJ Kgole, Tel No: 015 287 2802
APPLICATIONS : Applications to be directed to the Provincial Manager’s office, details as indicated
at the end of the Circular.
POST NO 2 : CIVIC SERVICES SUPERVISOR
SALARY LEVEL : A basic salary of R281 418 to R331 497 per annum (Level 8). In addition a range of
competitive benefits are offered.
CENTRE : Gauteng: Local Office Large: Soweto, Branch: Civic Services
REF NO : HRMC 2/18/2
REQUIREMENTS : • A relevant 3 year tertiary qualification in Public Administration or NQF level 6 as
recognised by SAQA plus • 2 years’ experience in the Immigration environment • A postgraduate
qualification will serve as an advantage • Statistical background will be an
HRMC 2 OF 2018
Vacancies in the Department
3
advantage

• Knowledge of the Constitution of the Republic of South Africa, the Refugees
Act and the Immigration Act

• Knowledge and understanding of all Acts administered by
the Department

• Knowledge and understanding of Criminal Procedure Act

• Knowledge of International treaties

• Advanced knowledge of excel

• Liaison and interpersonal skills

• Customer orientation, computer literacy, honesty and integrity

• Written and verbal communication skills

• Service delivery innovation • Shift work will be required

• A valid driver’s license and willingness to travel.
DUTIES : The successful candidate will be responsible for, amongst others, the following specific
tasks:
• Supervise staff within the Unit to ensure service delivery • Coordinate information and
monitor statistics drawn from the departmental systems • Resolve queries within the
Unit • Compile various operational reports and ensure proper circulation to managers •
Alert senior managers within the Immigration branch of any incident that might have an
impact on Immigration Services • Supervise resources (Human and Physical) • Give
directive to the airlines (overrides, boarding, etc) • Perform end of day duties to ensure
effective handover • Check the weekly log reports to identify issues that might impact on
the business unit and stakeholders • Ensure that appropriate information is provided to
various stakeholders • Coach and guide staff on compliance to all requirements.

ENQUIRIES : Gauteng: Ms T Monyeki/ Ms M Kau, Tel No: (011)242 9000
APPLICATIONS : Applications to be directed to the Departments’ Head Office, details as indicated at
the end of the Circular

HERE ONLINE APPLICATION

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